Flight Club is a popular sneaker marketplace that has been providing sneakerheads with the latest and greatest releases for over a decade.
With a vast selection of rare and exclusive sneakers, Flight Club has become a go-to destination for sneaker enthusiasts around the world.
However, with all online purchases, there may be concerns about the return policy.
So, what is Flight Club return policy? It’s important to note that all sales with Flight Club are final.
This means that once you make a purchase, you cannot return the item for a refund or exchange.
This policy applies to all items sold on their website or in-store, including sneakers, clothing, and accessories.
However, Flight Club does offer a ship-to-verify and consignment marketplace, which means that all items are provided by independent owners.
Once an item sells, the owner receives payment for their merchandise, and Flight Club cannot accept returns on their behalf.
Flight Club Return Policy Overview
Flight Club is a consignment marketplace that specializes in selling high-quality sneakers to its customers. As a result, it has a unique return policy that differs from traditional retailers.
All sales made through Flight Club are considered final. This means that the company does not accept returns or exchanges for any reason, except in cases where there is a fulfillment problem, such as incorrect shipping or missing products.
It is important to note that Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe or if the shoes have been worn.
Customers should inspect their shoes carefully before removing the tag or wearing them to ensure they are satisfied with their purchase.
Additionally, Flight Club does not issue refunds for any reason, except in cases where there is a fulfillment problem.
This policy is in place to protect the integrity of the consignment process and ensure that sellers receive fair compensation for their products.
Overall, while Flight Club’s return policy may be stricter than traditional retailers, it is important to understand that the company operates differently and has a unique business model.
Customers should carefully consider their purchases before making a final decision, and ensure that they are satisfied with the product before removing the hang tag or wearing the shoes.
Eligibility For Returns
If you’re considering a return to Flight Club, it’s important to understand which items are eligible and which are not. Here’s what you need to know.
Items Eligible For Return
Flight Club accepts returns for items that meet the following criteria:
- The item is in new, unworn condition with all original packaging and tags intact.
- The item has not been altered or damaged in any way.
- The item is returned within 14 days of the original purchase date.
If your item meets these criteria, you can initiate a return by contacting customer support. They will provide you with instructions on how to proceed.
Items Not Eligible For Return
Unfortunately, not all items are eligible for return. Flight Club does not accept returns for the following:
- Items that have been worn or used in any way.
- Items that have had the Flight Club hang tag removed.
- Items that have been altered or damaged in any way.
- Items that were purchased as part of a final sale.
It’s important to note that Flight Club’s return policy is strictly enforced. If your item does not meet the eligibility criteria, your return request will be denied.
In summary, if you want to return an item to Flight Club, make sure it’s in new, unworn condition with all original packaging and tags intact.
And if you’re unsure whether your item is eligible for return, don’t hesitate to contact customer support for clarification.
Return Process
If you need to return a product to Flight Club, there are two options available to you: online returns and in-store returns.
In both cases, please note that all sales are final and that Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe or if the shoes have been worn.
Online Returns
To initiate an online return, you must first contact Flight Club’s customer support by submitting a request.
They will then provide you with a Return Authorization (RA) number and instructions on how to proceed.
Please note that the RA number must be included with your return, or it will not be accepted.
Once you have received your RA number, you will need to pack the product securely in the original packaging (if possible) and ship it to Flight Club using a trackable shipping method.
You will be responsible for the cost of return shipping, and Flight Club recommends that you insure the package for the full value of the product.
Once Flight Club receives your return, they will inspect it to ensure that it meets their return policy criteria.
If everything is in order, they will issue a refund to your original payment method within 7-10 business days.
In-Store Returns
If you prefer to return a product in person, you can do so at one of Flight Club’s physical locations.
Please note that not all products are eligible for in-store returns, and that you should contact customer support before visiting a store to confirm eligibility.
To process an in-store return, you will need to bring the product and your original receipt to the store.
Flight Club’s staff will inspect the product to ensure that it meets their return policy criteria, and if everything is in order, they will issue a refund to your original payment method.
Please note that in-store returns may take longer to process than online returns, and that you may be required to provide additional documentation or information to complete the return.
In summary, Flight Club’s return policy is strict, and all sales are final. However, if you do need to return a product, you have the option of doing so online or in-store.
Just be sure to follow the instructions carefully and to contact customer support if you have any questions or concerns.
Refunds And Exchanges
When shopping at Flight Club, it’s important to understand their refund and exchange policies. Here are the details you need to know:
Refund Policy
Flight Club’s refund policy is straightforward: all sales are final. This means that once you purchase an item, you cannot return it for a refund unless the item is damaged or there was a fulfillment error.
If you receive a damaged item or an incorrect item due to a fulfillment error, contact Flight Club customer support immediately to initiate a refund.
Keep in mind that Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe or if the shoes have been worn.
So, make sure to inspect your purchase carefully before removing any tags or wearing the shoes.
Exchange Policy
Unfortunately, Flight Club does not offer exchanges. If you purchase an item and it doesn’t fit or you change your mind, you’ll need to return the item for a refund and then purchase the desired item separately.
Because Flight Club is a consignment marketplace, they cannot guarantee the availability of any particular item in a different size or style.
So, if you’re unsure about sizing or have any questions about a product, contact Flight Club customer support before making your purchase.
Final Thoughts
In summary, Flight Club’s return policy is quite strict. All sales are final, and the company will not honor any claims once the Flight Club hang tag is removed from the shoe or if the shoes have been worn.
However, the company does allow cancellations for sneaker orders within three hours of placing the order or before the order is confirmed by the seller, whichever comes first.
While some customers may find this policy to be inconvenient, it is important to note that Flight Club is a reputable company that sells exclusive, high-quality sneakers.
Additionally, all orders are sent to an authentication facility to be verified before being shipped to the customer, ensuring that customers receive authentic products.
If you have any concerns or questions about your order, Flight Club’s customer support team is available to assist you.
Simply submit a request, and they will be happy to help you in any way they can.
Overall, while Flight Club’s return policy may not be as flexible as some other companies, it is important to remember that the company’s focus is on providing customers with high-quality, authentic sneakers.
If you are looking for a reliable source for exclusive sneakers, Flight Club is definitely worth considering.
