Kohl’s is a well-known department store that has been operating in the United States for over 50 years.
One of the reasons why Kohl’s has become so popular among shoppers is because of its generous return policy.
Customers have up to 180 days to return most merchandise purchased in-store or online, with or without a receipt.
Kohl’s return policy is hassle-free, making it easy for customers to exchange items or receive a refund.
Customers can return items in-store or by mail, and premium electronics and watches have a shorter return timeline of 30 days.
While their return policy is known to be one of the best in the industry, there are some restrictions and requirements that customers should be aware of.
In this article, we will take a closer look at their return policy and provide you with all the information you need to know to make a successful return.
Kohl’s Return Policy Overview
If you are not satisfied with your purchase from Kohl’s, you can return most merchandise for a refund or exchange. Here is an overview.
Their return policy allows customers to return most merchandise purchased in-store or online at Kohls.com within 180 days from the purchase, with or without a receipt.
The items should not be damaged or worn, and the original receipt should be present for a hassle-free return.
Kohl’s premium electronic range follows a 30-day return deadline and needs the original packaging.
What Are The Time Limits For Returns?
Most merchandise purchased at Kohl’s can be returned within 180 days of the original purchase date.
Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account/tender lookup.
What Are The Exceptions To The Return Policy?
There are a few exceptions to their return policy. Gift cards, e-gift cards, and Kohl’s Cares merchandise are non-returnable.
Some products, such as premium electronics and watches, have different return policies and time limits.
Additionally, some items may have a restocking fee or may not be eligible for return or exchange.
To make a return, you can bring your items to your local Kohl’s store or initiate a return online at Kohls.com.
If you do not have a receipt, Kohl’s may be able to look up your purchase using your account or tender information.
Gift receipts are also accepted for returns, and you will receive a Kohl’s merchandise credit or be eligible for an even exchange.
Overall, their return policy is customer-friendly and allows for a hassle-free return or exchange of most merchandise within a reasonable time frame.
How To Make A Return
If you need to return an item to Kohl’s, the process is simple and hassle-free. Here’s what you need to know:
What Do You Need To Make A Return?
To make a return, you will need the following:
- The item you wish to return
- The original packaging (if available)
- The receipt or order invoice (if available)
If you don’t have the receipt or order invoice, you can still make a return, but you will need to provide a valid form of identification, such as a driver’s license or state ID.
How To Return In-Store?
Returning an item in-store is the fastest and easiest way to get your money back. Here’s how:
- Bring the item you wish to return to your local Kohl’s store.
- Head to the customer service desk and let them know you need to make a return.
- Provide the item and the receipt or order invoice (if available) to the customer service representative.
- The customer service representative will process your return and issue your refund.
How To Return Online?
If you can’t make it to a Kohl’s store, you can also return items online. Here’s how:
- Log in to your Kohl’s account and go to your order history.
- Find the item you wish to return and click “Return Item.”
- Follow the prompts to select the reason for the return and print out a shipping label.
- Package up the item and include the packing slip (if available).
- Attach the shipping label to the package and drop it off at your nearest UPS location.
Please note that you will be responsible for any return shipping charges unless the problem is Kohl’s fault.
Kohl’s Refund Policy
Kohl’s offers a hassle-free return policy that makes it easy for customers to return items and receive a refund.
The company’s refund policy allows customers to return most merchandise purchased in-store or online at Kohls.com within 180 days from the purchase, with or without a receipt.
How Will You Get Your Refund?
If you return an item to a Kohl’s store, you’ll receive your refund immediately.
If you return an item by mail, it may take up to 14 days for the return to be processed and for the refund to be credited to your account.
If you used a Kohl’s Cash coupon or a Yes2You Rewards certificate to make your purchase, the coupon or certificate will be refunded to you in the form of a merchandise credit.
What Is Kohl’s Refund Policy For Gift Returns?
If you received a gift from Kohl’s and need to return it, you can do so within 180 days from the purchase date.
If you have a gift receipt, you’ll receive a merchandise credit for the amount of the item.
If you don’t have a receipt, Kohl’s will attempt to look up the purchase using the credit card or other payment method used to make the purchase.
If Kohl’s is unable to locate the purchase, you’ll receive a merchandise credit for the current selling price of the item.
If you’re returning a gift that was purchased online, you can return it to a Kohl’s store or by mail.
If you return the gift to a Kohl’s store, you’ll receive a merchandise credit.
If you return the gift by mail, the refund will be credited to the original purchaser’s account.
In conclusion, Kohl’s refund policy is customer-friendly, allowing for returns and refunds for most merchandise within 180 days from the purchase, with or without a receipt.
Whether you’re returning an item purchased in-store or online, you can expect a hassle-free experience.
Kohl’s Exchange Policy
What is Kohl’s Exchange Policy?
Kohl’s Exchange Policy allows customers to exchange purchased items in-store or online at Kohls.com within 180 days from the purchase, with or without a receipt.
This exchange timeline applies to most items purchased online or in-store.
How To Exchange An Item?
To exchange an item, customers can follow these simple steps:
- Visit any Kohl’s store or log in to Kohls.com and go to the “Order History” section under “My Account.”
- Select the item you want to exchange and click on the “Exchange” button.
- Choose the new item you want to exchange it for and add it to your cart.
- Proceed to checkout and complete the exchange process.
It is important to note that if the new item has a higher price than the original item, customers will need to pay the difference.
On the other hand, if the new item has a lower price than the original item, customers will receive a refund for the difference.
Additionally, customers can exchange an item even if they do not have the original receipt.
However, they will need to provide a valid photo ID and the original credit card used for the purchase.
In conclusion, Kohl’s Exchange Policy is customer-friendly and provides ample time for customers to exchange their purchases.
Whether it’s in-store or online, the process is simple and hassle-free.
Return Policy For Specific Items At Kohl’s
If you’re wondering about their return policy for specific items, read on.
Here are some details about their return policy for electronics, jewelry, and furniture.
For Electronics
Kohl’s accepts returns on most electronics within 30 days of purchase. However, there are some exceptions to this policy.
Premium electronics, such as gaming consoles, tablets, and smartwatches, have a shorter return window of 15 days.
Additionally, all electronics must be returned in their original packaging with all accessories and manuals included.
For Jewelry
Kohl’s offers a generous return policy for jewelry. Most jewelry items can be returned within 180 days of purchase, with or without a receipt.
However, some exclusions apply. Personalized jewelry and special orders cannot be returned unless they are defective or damaged. Additionally, watches have a shorter return window of 30 days.
For Furniture
The return policy for furniture varies depending on the item. Most furniture can be returned within 180 days of purchase, with or without a receipt.
However, there are some exceptions. Mattresses and box springs must be returned within 60 days of purchase.
Outdoor furniture and grills have a shorter return window of 30 days.
Additionally, all furniture must be returned in its original packaging with all accessories and manuals included.
It’s important to note that return policy may vary depending on the item and the store location.
It’s always a good idea to double-check the return policy before making a purchase.
Conclusion
In conclusion, return policy is one of the most generous in the retail industry.
Customers can return most merchandise up to 180 days after the original purchase date, with or without a receipt.
This policy applies to both in-store and online purchases, making it easy for customers to shop with confidence.
While there are some exceptions to the policy, such as premium electronics, watches, and beauty purchases, these are clearly outlined on the Kohl’s website.
Additionally, customers can return gifted items with a gift receipt for a Kohl’s merchandise credit or an even exchange.
It is important to note that certain items, such as jewelry, electronics, and mattresses, may have a shorter return window of 30 days.
However, this information is also clearly communicated on the Kohl’s website and in-store.
Overall, return policy is designed to provide customers with a hassle-free shopping experience.
With a generous return window and clear guidelines, customers can shop with confidence knowing that they can easily return or exchange items if needed.
