Five Below is a popular discount store that sells a variety of items ranging from toys to electronics.
With their low prices, it’s no wonder that many shoppers flock to their stores or website to purchase items.
However, sometimes items need to be returned, and that’s where their 5 Below return policy comes into play.
Five Below has a return policy that applies to both their physical stores and online purchases.
They do not provide return shipment labels, and customers are responsible for the cost of shipping for online returns.
Refunds will be credited to the original debit/credit card used for purchase, and it may take 2-10 business days for the credit to post to your account, depending on your financial institution.
In this article, we will take a closer look at Five Below return policy and what you need to know before making a purchase.
What Is 5 Below?
5 Below is a popular retail chain that offers a wide range of products for $5 or less.
The company was founded in 2002 and has since grown to over 1,000 stores across the United States.
They offer a variety of products, including toys, electronics, beauty products, clothing, and more.
One of the unique features of 5 Below is their commitment to providing affordable products without sacrificing quality.
They carefully curate their products to ensure that they meet their high standards and offer a great value to their customers.
In addition to their commitment to affordability and quality, 5 Below is also known for their fun and vibrant store atmosphere.
They strive to create a lively shopping experience that appeals to customers of all ages.
Overall, 5 Below is a popular destination for budget-conscious shoppers looking for a wide variety of products at affordable prices.
5 Below Return Policy
At 5 Below, we want to ensure that our customers are completely satisfied with their purchases.
We understand that sometimes items may need to be returned or exchanged, and we have a simple and straightforward return policy to make this process as easy as possible.
If you have made a purchase in one of our physical stores, you can return or exchange the item(s) at any 5 Below store location.
You must have the original receipt or packing slip and the item(s) must be in their original condition with all tags and packaging intact.
Returns or exchanges must be made within 30 days of the purchase date.
If you have made a purchase on our website, you can return or exchange the item(s) by mail or at any 5 Below store location.
To return an item by mail, you must first contact our customer service team to receive a return authorization number.
You are responsible for the cost of shipping, and we do not provide return shipment labels. Refunds will be credited to the original debit/credit card used for purchase.
Damaged Or Defective Items
If you receive a damaged or defective item, please contact our customer service team as soon as possible.
We will provide instructions on how to return the item for a replacement or refund.
If the item is no longer available, we will issue a refund to the original payment method.
Exclusions And Restrictions
There are a few items that are not eligible for return or exchange, including:
- Gift cards
- Clearance items
- Final sale items
- Food and beverages
- Personal care items (such as cosmetics and underwear)
Please note that we reserve the right to refuse any returns or exchanges that do not meet our policy requirements.
We hope this information helps you understand our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.
How To Return Items To 5 Below
If you need to return an item to 5 Below, you can do so either in-store or online. Here’s what you need to know about each process.
In-Store Returns Process
To return an item to a 5 Below store, you’ll need to bring the item and your receipt to the store.
If you don’t have a receipt, you can still return the item, but you’ll receive store credit instead of a refund. The item must be in its original packaging and in new condition.
Once you arrive at the store, find a sales associate and let them know you’d like to make a return.
They’ll process the return and give you a refund or store credit, depending on your original payment method.
Online Returns Process
If you need to return an item you purchased online, you have a few options. You can return the item to a 5 Below store or mail it back to the company.
To return the item to a store, bring the item and your packing slip to the store. The item must be in its original packaging and in new condition.
The store will process the return and give you a refund or store credit, depending on your original payment method.
To mail the item back to 5 Below, follow these steps:
- Fill out the return form that was included in your package. If you don’t have the form, you can print one from the 5 Below website.
- Pack the item and the return form in a box.
- Affix the prepaid shipping label that was included in your package to the box.
- Drop the box off at a USPS, UPS, FedEx, or DHL location.
Once 5 Below receives your package, they’ll process the return and issue a refund to your original payment method within 2-10 business days.
That’s it! With these simple steps, you can return items to 5 Below either in-store or online.
Frequently Asked Questions
Can I Return Items Without A Receipt?
Yes, you can return items without a receipt at Five Below. However, you will only be able to receive store credit for the current selling price of the item.
If the item is not currently being sold in stores, you will not be able to return it without a receipt.
How Long Do I Have To Return Items?
Five Below allows returns for eligible online and in-store purchases at any time from the purchase date.
However, if you do not have a receipt, you will only be able to receive store credit for the current selling price of the item.
Can I Exchange Items?
Yes, you can exchange items at any Five Below store for an item of equal value. If the item you want to exchange is not currently being sold in stores, you will not be able to exchange it.
What If I Received The Wrong Item?
If you received the wrong item, please contact Five Below’s customer relations department as soon as possible.
They will provide you with instructions on how to return the item and receive a replacement.
What If I Received A Damaged Or Defective Item?
If you received a damaged or defective item, please contact Five Below’s customer relations department as soon as possible.
They will provide you with instructions on how to return the item and receive a replacement or refund.
Overall, Five Below has a flexible return policy that allows for returns and exchanges for eligible items.
However, it is important to keep in mind that some restrictions apply, such as the need for a receipt for a full refund.