The Small Business Times

Lowes Return Policy: Everything You Need To Know

Lowe’s is one of the most popular home improvement stores in the United States, offering a wide range of products and services.

However, when it comes to returns, refunds, and exchanges, many customers are unsure of the store’s policies.

In this article, we will provide a breakdown of Lowe’s return policy, including the time limits, types of items that can be returned, and the process for returning items.

Lowes return policy is straightforward and customer-friendly.

The store understands that sometimes, customers may need to return an item for various reasons, and they have made the process as easy as possible.

Whether you purchased an item in-store or online, you can return it within the specified time frame for a refund or exchange.

The store’s return policy for major appliances is different from other items, and we will provide more details on that in the following paragraphs.

What Is Lowes Return Policy?

Lowe’s is a popular home improvement store that offers a wide range of products to its customers.

However, sometimes you may need to return an item for various reasons.

In this section, we will discuss Lowe’s return policy, including in-store returns, online returns, and exceptions.

In-Store Returns

If you need to make an in-store return, simply head to your nearest Lowe’s location and visit the customer service desk.

You will need to provide proof of purchase and a valid ID. If you have a return barcode, which you can find on the order details of items you’ve purchased online, that will also be helpful.

Lowe’s requires that you return most items within 90 days of purchase, with some more oversized items within 30 days.

However, major appliances have a 48-hour return policy, which means you must initiate the return with Lowe’s within 48 hours of delivery or pickup.

Online Returns

If you need to return an item you purchased online, you have a few options.

You can return the item in-store, as described above, or you can ship it back to Lowe’s for free.

To initiate an online return, log in to your Lowe’s account and navigate to the order details of the item you wish to return.

From there, you can print a return label and ship the item back to Lowe’s.

Keep in mind that Lowe’s requires you to return most items within 90 days of purchase, with some more oversized items within 30 days.

Exceptions

There are a few exceptions to Lowe’s return policy. For example, custom-made products, such as blinds and shades, cannot be returned.

Additionally, if you do not have a receipt, Lowe’s will look up the purchase in their system, but you will need to show proof of your identity with a picture ID.

Finally, if you used a Lowe’s gift card to purchase an item, the refund will be issued in the form of a new gift card.

In conclusion, Lowe’s return policy is relatively generous, allowing customers to return most items within 90 days of purchase.

However, there are a few exceptions to keep in mind, such as the 48-hour return policy for major appliances and the inability to return custom-made products.

How To Make A Return At Lowe’s

Lowe’s makes returns easy for their customers, whether you bought an item in-store or online.

Here’s what you need to know to make a return at Lowe’s.

In-Store Returns

If you purchased an item in-store, simply head to the customer service desk with your proof of purchase and a valid ID.

Lowe’s will accept returns within 90 days of purchase for most items.

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Some items, such as major appliances, may have a shorter return window, so be sure to check the return policy for the specific item you purchased.

Online Returns

If you purchased an item online, you have a few options for making a return.

You can either return the item in-store or ship it back to Lowe’s. Here’s how to do each option:

In-Store Returns

To return an item purchased online in-store, bring the item and your proof of purchase to the customer service desk.

Lowe’s will process the return and issue a refund to your original form of payment.

Online Returns Via Shipping

To return an item purchased online via shipping, follow these steps:

  1. Log in to your Lowe’s account and go to your order history.
  2. Find the item you want to return and click “Return Item.”
  3. Follow the prompts to print a return slip and shipping label.
  4. Package the item securely with all original packaging and accessories.
  5. Attach the shipping label to the package and drop it off at a shipping carrier.

Lowe’s will process the return and issue a refund to your original form of payment once they receive the returned item.

Exceptions And Restrictions

While Lowe’s has a generous return policy, there are some exceptions and restrictions to keep in mind.

For example, major appliances must be inspected upon delivery and any damage or missing parts must be reported within three days.

Additionally, some items may not be eligible for return, such as clearance items or custom-made products.

Overall, Lowe’s aims to make returns as easy as possible for their customers.

By following the steps outlined above, you should have no trouble returning an item to Lowe’s.

Lowe’s Return Policy For Special Items

Lowe’s return policy for special items varies depending on the type of product. In general, you have 90 days to return most items for a full refund.

However, there are some exceptions to this policy, especially for special items. Here’s what you need to know about returning special items at Lowe’s.

Major Appliances

If you purchase a major appliance from Lowe’s, you have only 48 hours from the time of delivery or pickup to return it.

This policy is new as of early 2023, and it used to be 30 days on appliances.

After 48 hours, you will need to contact the manufacturer for any warranty claims.

If you experience any issues with your appliance within the first 48 hours, you can return it to Lowe’s for a full refund or exchange.

Outdoor Power Equipment

Outdoor power equipment, such as lawnmowers and chainsaws, must be returned within 30 days of the delivery or pickup date.

The equipment must be in new and unused condition, and all original packaging and accessories must be included.

If you have used the equipment, you may still be able to return it, but you will likely be charged a restocking fee of 20%.

Custom Products

Custom products, such as blinds, carpet, and countertops, are not eligible for return unless they are defective or damaged.

If you receive a defective or damaged custom product, you must contact Lowe’s within 48 hours of delivery or pickup to initiate a return.

Lowe’s will then work with you to resolve the issue and provide a replacement or refund.

In summary, returning special items at Lowe’s can be a bit more complicated than returning regular items.

Make sure to familiarize yourself with the specific return policies for major appliances, outdoor power equipment, and custom products before making a purchase.

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If you have any questions or concerns about returning a special item, don’t hesitate to contact Lowe’s customer service for assistance.

Lowe’s Extended Return Policy

Lowe’s has an extended return policy that provides customers with additional time to return items.

This policy applies to all items except for major appliances, which have a separate 48-hour return policy.

The extended return policy allows customers to return items within 90 days of purchase for a full refund or exchange.

This policy is a great benefit for customers who may need more time to decide if a product is right for them.

To return an item under the extended return policy, customers must provide proof of purchase, such as a receipt or order confirmation email.

If the item was purchased online, customers can also use the return barcode found on the order details page.

Customers can return items to any Lowe’s store or by mail. If returning by mail, customers must contact Lowe’s customer service to initiate the return process.

It’s important to note that some items are excluded from the extended return policy. These include:

  • Customized products, such as blinds or wallpaper
  • Gift cards
  • Hazardous materials, such as chemicals or batteries
  • Installed products, such as flooring or cabinets

Customers should also be aware that certain items may have additional restrictions or requirements for returns.

For example, outdoor power equipment must be returned within 30 days of purchase and must be in new and unused condition.

Overall, Lowe’s extended return policy provides customers with added flexibility and peace of mind when making purchases.

With a generous 90-day window for returns, customers can take their time to ensure they are satisfied with their purchases.

Tips For A Hassle-Free Return

Returning an item can be a hassle, but with Lowe’s return policy, it can be a smooth process.

Here are some tips to make your return experience even easier:

Know The Timeframe

Lowe’s has a 90-day return policy for most new, like-new, and unused merchandise.

However, electronics and appliances have a stricter return policy of 30 days from the purchase date.

Make sure to check the timeframe for the item you want to return before heading to the store or shipping it back.

Keep The Receipt

It’s always a good idea to keep your receipt in case you need to return an item.

If you don’t have the receipt, Lowe’s may be able to look up your purchase with the credit card you used or your MyLowe’s account.

However, having the receipt on hand will make the process go much faster.

Bring All The Items

Make sure to include all manufacturer packing materials, manuals, and accessories when returning an item.

This will ensure that you receive a full refund or exchange. If you’re returning an item by mail, print a return slip to go inside the package and a shipping label to attach on the outside.

Use MyLowe’s Account

Creating a MyLowe’s account can make the return process even smoother.

You can easily track your purchases, print return labels, and access your purchase history.

Plus, if you lose your receipt, Lowe’s can look up your purchase through your account.

Be Prepared

If you’re returning an item in-store, be prepared to show valid photo ID.

If you’re returning an item by mail, drop your return package off at the post office or hand it to your mail carrier.

With these tips in mind, you can make your return experience hassle-free.