Macy’s is a popular department store chain that offers a wide range of products, from clothing and accessories to home goods and beauty products.
One of the most important aspects of any shopping experience is the return policy, as it gives customers peace of mind knowing that they can return an item if it doesn’t meet their expectations.
Macy’s return policy is customer-friendly and aims to provide a hassle-free shopping experience.
According to their return policy, customers can return most items within 90 days of purchase, provided that the item is in its original condition and has all the original tags attached.
Customers can return items either in-store or by mail, and shipping and delivery fees are non-refundable.
Macy’s also offers free returns in-store or by mail, with a few exceptions such as gift cards, food, gourmet gifts, beauty boxes, lamps, wall art, mirrors, furniture, mattresses, and area rugs.
Macy’s Return Policy Overview
If you are not completely satisfied with your purchase from Macy’s, you can return it for a refund or exchange as long as you follow their return policy guidelines.
In this section, we will provide an overview of their return policy, including what items are eligible for return, what the timeframe for returns is, and more.
What Is It?
Their return policy allows you to return most items by mail or in-store within 30 days of purchase for free.
However, there are some exceptions, such as furniture, mattresses, and area rugs, which have a different return policy.
Additionally, returned items must be in their original, saleable condition with the original tags attached.
What Items Are Eligible For Return?
Most items purchased from Macy’s are eligible for return, but there are some exceptions. Items that cannot be returned include:
- Gift cards
- Food and gourmet gifts
- Beauty boxes
- Lamps
- Wall art
- Mirrors
- Furniture
- Mattresses
- Area rugs
It’s important to note that some items may have a different return policy, so it’s always a good idea to check the product page or contact Macy’s customer service for more information.
What Is The Timeframe for Returns?
The timeframe for returns at Macy’s varies depending on the item. Most items can be returned within 30 days of purchase for free.
However, some items have a longer or shorter timeframe for returns.
For example, furniture, mattresses, and area rugs must be returned within 7 days of delivery, while some electronics have a 14-day return window.
If you need to make a return, you can do so by mail or in-store.
Macy’s offers free returns in-store, but there is a charge for scheduled return pickup in areas offering the service.
Overall, return policy is customer-friendly and allows you to return most items within a reasonable timeframe.
However, it’s important to be aware of the exceptions and guidelines to ensure a smooth return process.
Returning In-Store Purchases
If you made a purchase at a Macy’s store and need to return it, you have two options: returning to a Macy’s store or returning to a Macy’s Backstage store. Here’s what you need to know:
Returning To A Macy’s Store
To return an item to a Macy’s store, bring the item(s) you wish to return along with the original receipt or packing slip.
If you don’t have the receipt or packing slip, you can still return the item(s), but you will receive store credit instead of a refund.
When you arrive at the store, head to the customer service desk and let them know you need to make a return.
The representative will assist you with the return and process your refund or store credit.
Returning To A Macy’s Backstage Store
If you made a purchase at a Macy’s Backstage store, you can only return the item(s) to a Macy’s Backstage store. You cannot return them to a regular Macy’s store.
To return an item to a Macy’s Backstage store, bring the item(s) you wish to return along with the original receipt or packing slip.
If you don’t have the receipt or packing slip, you can still return the item(s), but you will receive store credit instead of a refund.
When you arrive at the store, head to the customer service desk and let them know you need to make a return.
The representative will assist you with the return and process your refund or store credit.
Overall, returning in-store purchases to Macy’s is a straightforward process.
Just remember to bring your receipt or packing slip, and head to the customer service desk to process the return.
Returning Online Purchases
If you are not completely satisfied with your online purchase from Macy’s, you can return it by mail or to a Macy’s store. Here are the steps you need to follow for each method:
Returning By Mail
- Start a return: To start a return, go to Macy’s website and navigate to the “Order Details” page. Click on the “Return Items” button and select the items you want to return. Then, choose the reason for the return and select the method of return (mail or in-store).
- Pack the items: Pack the items you want to return in the original packaging, if possible. Include the packing slip and any other documentation that came with the shipment.
- Print the label: Print the return label and attach it to the outside of the package. Make sure to cover any previous labels or markings.
- Ship the package: Take the package to your nearest USPS location or schedule a pickup. You will be responsible for the cost of return shipping, which will be deducted from your refund.
- Wait for your refund: Once Macy’s receives your return, it may take up to 10 business days to process your refund. You will receive an email notification when your refund has been processed.
Returning To A Macy’s Store
- Bring the items to the store: Bring the items you want to return to any Macy’s store. Make sure to bring the packing slip or receipt and the original form of payment.
- Return the items: Go to the customer service desk and present your items and documentation. The store associate will process your return and issue your refund.
- Wait for your refund: Your refund will be processed immediately, and you will receive a confirmation email. However, it may take up to 5 business days for the refund to appear on your account, depending on your bank or credit card issuer.
Remember that some items may not be eligible for return by mail or to a store.
Check Macy’s website for a list of excluded items and their return policies. If you have any questions or concerns, you can contact Macy’s customer service for assistance.
Exclusions And Special Cases
Their return policy has a few exclusions and special cases that you should be aware of. In this section, we will go over some of the most important ones.
Final Sale Items
Unfortunately, items marked as “Final Sale” cannot be returned or exchanged. This includes clearance items, closeouts, and items marked as “Last Act.”
It’s important to double-check the product description before making a purchase to ensure that it’s not a final sale item.
Furniture And Mattresses
Furniture and mattresses must be returned within 7 days of delivery or pickup. A restocking fee of 15% will be applied to all returns.
Additionally, if the item was delivered, the delivery fee is non-refundable.
It’s recommended to inspect the item upon delivery to ensure that it meets your expectations.
Fine Jewelry And Watches
Fine jewelry and watches must be returned within 30 days of purchase.
The item must be in its original condition and include all original packaging and paperwork.
If the item was resized, engraved, or modified in any way, it cannot be returned.
Beauty And Fragrance Products
New or gently used beauty and fragrance products can be returned within 180 days of purchase.
However, any opened or used products cannot be returned. Additionally, if the product was purchased in-store, it must be returned to a store.
If it was purchased online, it can be returned by mail or to a store.
Overall, it’s important to read the product description and return policy carefully before making a purchase.
If you have any questions or concerns, don’t hesitate to reach out to customer service for assistance.
Conclusion
Their return policy is customer-friendly and easy to understand. Whether you make your purchase online or in-store, you have options for returning your items.
The company’s return policy allows for returns within 30 days of purchase for most items, and 90 days for some items, such as furniture.
Macy’s also offers free returns for eligible items, and you can return your items to a store or by mail.
If you don’t have a receipt, Macy’s can help you look up your purchase information using other methods.
It’s important to note that there are a few exceptions to the return policy, such as final sale items and some electronics.
You should always check the item’s return policy before making your purchase to ensure you know what to expect.
Overall, their return policy is designed to make your shopping experience as easy and stress-free as possible.
With a variety of options for returns and helpful customer service, you can shop with confidence knowing that Macy’s has your back.
