If you’re an outdoor enthusiast, you’re probably familiar with REI. The company is known for its high-quality gear, clothing, and footwear.
But what happens if you buy a pair of shoes from REI and they don’t fit quite right? Is it easy to return them? In this article, we’ll take a closer look at REI’s shoe return policy.
According to REI shoe return policy, the company provides a 100% satisfaction guarantee on all of its products, including shoes.
If you’re not happy with your purchase, you can return it for a replacement or refund within one year if you’re a member or within 90 days if you’re not.
But what does this mean for shoes specifically? Can you return them if you’ve worn them outside? We’ll answer these questions and more in the following paragraphs.
REI Shoe Return Policy
If you’re not satisfied with your shoe purchase from REI, you can return it for a refund or replacement within 60 days of purchase. Here are the details:
Return Window
The return window for shoes is 60 days from the date of purchase. This applies to both members and non-members of the REI Co-op.
Condition Of Items
To be eligible for a return, shoes must be in their original condition with all tags attached and in their original packaging.
Shoes that have been worn outside or show signs of wear and tear may not be eligible for a return.
Proof Of Purchase
If you are an REI Co-op member, you do not need to provide a receipt for your shoe return. If you are not a member, you will need to provide a receipt or proof of purchase.
Return Process
To return your shoes, you can bring them to any REI store or mail them back to REI.
If you are returning your shoes by mail, you will need to fill out the return form included with your order.
Shipping costs for returns are the responsibility of the customer, but REI will cover the cost of shipping for any exchanges.
Overall, REI’s shoe return policy is flexible and customer-friendly. As long as your shoes are in their original condition and you return them within the 60-day window, you should have no trouble getting a refund or exchange.
Exceptions To The Policy
While REI’s return policy is generous, there are a few exceptions that customers should be aware of.
In this section, we will discuss the exceptions to the policy and what they mean for you as a customer.
Defective Products
If you receive a defective product from REI, you can return it for a replacement or refund at any time.
This includes products that are damaged or defective due to manufacturing or shipping issues.
However, if the product is damaged due to normal wear and tear or misuse, it may not be eligible for a return.
Worn Items
If you have worn an item and are not satisfied with it, you can return it to REI within one year of purchase for a replacement or refund.
However, if the item is heavily worn or damaged, it may not be eligible for a return.
Additionally, outdoor electronics must be returned within 90 days of purchase.
Final Sale Items
Some items at REI are marked as final sale, which means they cannot be returned or exchanged. These items are typically heavily discounted and are sold as-is.
Before purchasing a final sale item, make sure you are certain it is what you want, as you will not be able to return it if you change your mind.
In summary, while REI’s return policy is generous, there are a few exceptions to be aware of.
Defective products can always be returned, but heavily worn or damaged items may not be eligible for a return. Additionally, final sale items cannot be returned or exchanged.
Tips For Hassle-Free Returns
If you’re not completely satisfied with your REI shoe purchase, you can return it within 60 days for a full refund or exchange. Here are some tips to make the process as smooth as possible.
Keep The Original Packaging
REI requires that you return the shoes in their original packaging, so make sure to keep it until you’re sure you’re keeping the shoes.
This includes the product packaging and tags. If you’ve already thrown it away, you may still be able to return the shoes, but it could make the process more difficult.
Don’t Wear The Shoes Outdoors
REI allows you to return shoes that have been worn, but they must be in like-new condition.
This means that you should avoid wearing them outdoors or on rough surfaces, as this can damage the shoes and make them ineligible for return.
Try them on indoors on a clean surface to make sure they fit properly and are comfortable.
Check The Policy For Specific Brands
Some brands have their own return policies that differ from REI’s.
For example, some brands may only allow returns if the shoes are defective, while others may have longer or shorter return windows.
Make sure to check the policy for the specific brand before making your purchase.
In summary, to ensure a hassle-free return process for your REI shoes, keep the original packaging, avoid wearing them outdoors, and check the policy for specific brands.
With these tips in mind, you can feel confident in your purchase knowing that you have the option to return or exchange if needed.
Conclusion
In conclusion, REI has a customer-friendly return policy for shoes.
The company stands behind everything they sell and offers a 100% satisfaction guarantee.
REI allows customers to return their shoes for a replacement or refund within one year of the purchase date if they are an REI Co-op member, or within 90 days if they are not a member.
REI’s return policy for shoes is straightforward and easy to understand.
Customers can return their shoes for any reason, including if they don’t fit well or if they are not satisfied with the product.
However, there are a few exceptions to this policy, so it’s important to read the details before making a return.
REI’s return policy for shoes is similar to their return policy for other products.
The company offers a 30-day return policy for most products, but shoes have a longer return window.
Additionally, customers can return used equipment within 30 days of purchase, and outdoor electronics within 60 days.
Overall, REI’s shoe return policy is customer-friendly and easy to navigate.
The company’s 100% satisfaction guarantee ensures that customers can shop with confidence, knowing that they can return their shoes if they are not satisfied.
