Ulta Beauty is a popular destination for beauty enthusiasts across the United States.
The store offers a wide variety of makeup, skincare, haircare, and fragrance products from both high-end and drugstore brands.
However, sometimes products don’t work out for various reasons, and customers may need to return them.
This is where Ulta Beauty return policy comes into play. The store has a 60-day return policy for most items, allowing customers to return products that didn’t meet their expectations.
Ulta Beauty’s return policy is relatively straightforward, but there are some details to keep in mind to ensure a smooth return process.
In this article, we will explore Ulta Beauty’s return policy, including what items are eligible for return, how to initiate a return, and what to expect during the process.
Ulta Beauty Return Policy Overview
At Ulta Beauty, we understand that sometimes a product may not meet your expectations.
That’s why we offer a flexible return policy to ensure that you are satisfied with your purchase.
In this section, we will provide an overview of their return policy, including its requirements and timeline.
The return policy states that products returned within 60 days of the original purchase with the original receipt can be fully refunded to the original payment method.
If you used your Ultamate Rewards ID at purchase, we can look up your receipt through this.
However, purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at an Ulta Beauty at Target location.
What Are The Requirements For A Return?
To be eligible for a return, the product must be in its original condition and packaging, unused or gently used, and accompanied by the original receipt.
Single-use coupons used on your original purchase cannot be returned, and gift cards cannot be returned for cash.
If the return includes a free product or gift, a full refund will be issued, provided the return is within 60 days of the purchase.
What Is The Timeline For Returns?
The timeline for returns is within 60 days of the original purchase date.
If the return is made within this period and meets the requirements for a return, a full refund will be issued to the original payment method.
However, if the return is made after 60 days or without a receipt, we may offer an exchange or store credit at our discretion.
In summary, Ulta Beauty offers a flexible return policy to ensure that you are satisfied with your purchase.
Products returned within 60 days of the original purchase with the original receipt can be fully refunded to the original payment method.
To be eligible for a return, the product must be in its original condition and packaging, unused or gently used, and accompanied by the original receipt.
In-Store Returns
If you’ve purchased an item at Ulta Beauty and you’d like to return it, you have the option of returning it in-store. Here’s what you need to know about in-store returns.
How To Return Items In-store?
To return an item in-store, simply bring the item and all its components to any Ulta Beauty store location within 60 days of purchase, along with your receipt, email confirmation, and/or packaging slip.
If you don’t have your receipt, you can still return the item, but you’ll receive store credit rather than a cash refund.
What Is The In-store Return Policy?
The in-store return policy at Ulta Beauty states that you have 60 days from the date of purchase to return items for a full refund.
If you return an item after 60 days, you’ll receive store credit instead of a cash refund.
Single-use coupons used on your original purchase cannot be returned, and gift cards cannot be returned for cash.
If your return includes a free product or gift, a full refund will be issued as long as the return is within 60 days of purchase.
What Is The In-store Return Process?
When you bring your item to an Ulta Beauty store for a return, a store associate will process the return for you.
They will ask for your receipt, email confirmation, and/or packaging slip, and will inspect the item to ensure it is in its original condition.
If everything checks out, they will issue you a refund or store credit, depending on the circumstances of your return.
Overall, in-store returns at Ulta Beauty are straightforward and easy to navigate.
As long as you have your receipt or other proof of purchase, you should be able to return your item and receive a refund or store credit without any issues.
Online Returns
If you’re not satisfied with your purchase from Ulta Beauty, you can return it online. Here’s what you need to know about the online return process.
How To Return Items Online?
To return items online, you’ll need to follow these steps:
- Log in to your Ulta account.
- Go to your Order History and select the items you want to return.
- Select the reason for the return and indicate whether you want a refund or exchange.
- Print the return label and packing slip.
- Pack the items in the original packaging, along with the packing slip.
- Attach the return label to the package and send it back to Ulta.
What Is The Online Return Policy?
The online return policy is the same as the in-store return policy. You have 60 days from the date of purchase to return items for a full refund.
After 60 days, you’ll receive store credit instead of a cash refund. Items must be in their original packaging and in new, unused condition.
What Is The Online Return Process?
The online return process is straightforward. Once you’ve followed the steps to initiate a return, you’ll need to print the return label and packing slip.
Ulta provides a prepaid return label, so you won’t need to pay for shipping.
Pack the items in the original packaging, along with the packing slip, and attach the return label to the package.
Drop off the package at any UPS location or schedule a pickup.
Once Ulta receives your return, they’ll process it within 3-5 business days.
You’ll receive an email confirmation once your refund has been processed.
If you opted for an exchange, Ulta will ship the new item to you within 3-5 business days.
Overall, the online return process is simple and hassle-free. If you have any questions or concerns, you can contact Ulta’s customer service team for assistance.
Refunds
If you’re not satisfied with your purchase from Ulta Beauty, you can return it for a full refund.
Here’s what you need to know about the Ulta Beauty refund policy.
How Do Refunds Work?
To receive a refund, you’ll need to return the product to Ulta within 60 days of your original purchase date.
As long as Ulta can verify the original price you paid for the item, they’ll issue a full refund to whatever payment form you used to make the purchase.
If you used a gift card to make the purchase, you’ll receive a refund in the form of a new gift card.
What Is The Refund Timeline?
Once Ulta receives your return, it can take up to 7-10 business days for the refund to be processed.
If you used a credit card to make the purchase, it may take an additional 1-2 billing cycles for the refund to appear on your statement.
What Is The Refund Process?
To initiate a return, you can bring your item to any Ulta Beauty store or mail it back to Ulta’s Returns Department.
If you choose to mail your return, you’ll need to fill out a return form and include it with your package. You’ll also need to cover the cost of shipping.
If your return is for a defective product, Ulta will cover the cost of shipping.
In this case, you’ll need to contact Ulta’s Customer Service team to initiate the return process.
Overall, the Ulta Beauty refund policy is straightforward and customer-friendly.
If you’re not happy with your purchase, you can rest assured that you have options for getting your money back.
Exceptions And Special Cases
What Are The Exceptions To The Return Policy?
Ulta Beauty has a strict return policy, but there are a few exceptions to it.
For instance, if you used your Ultamate Rewards ID at the time of purchase, they can look up your receipt through this and process your return.
Additionally, products that are returned in brand new condition may be accepted for return, even if they are outside of the 60-day return window.
What Is The Policy For Returning Gift Cards?
Gift cards are non-refundable and cannot be returned for cash or store credit.
However, if the gift card was used to purchase an item that is being returned, the refund will be issued back to the original gift card.
What Is The Policy For Returning Damaged Or Defective Items?
If you receive a damaged or defective item, you can return it to Ulta Beauty for a full refund or exchange.
The item must be returned within 60 days of the original purchase date, and you must provide proof of purchase.
If the item was purchased online, you can return it by mail or in-store.
Ulta Beauty may also offer a replacement or repair of the damaged or defective item, depending on the circumstances.
If you choose to have the item repaired or replaced, you may be required to provide additional information about the damage or defect.
In conclusion, while Ulta Beauty has a strict return policy, there are a few exceptions and special cases to be aware of.
If you have any questions or concerns about returning an item, be sure to contact Ulta Beauty’s customer service team for assistance.
