H&M is a popular clothing retailer known for its trendy and affordable fashion.
While customers enjoy the convenience of shopping at H&M, they may also have questions about the store’s return policy.
In this article, we will explore H & M return policy and answer some common questions customers may have.
First and foremost, H&M offers a generous return policy that allows customers to return items within 30 days of purchase.
This applies to both in-store and online purchases. However, there are some restrictions to keep in mind.
For example, items must be in their original condition with tags attached, and some items such as swimwear and underwear may not be eligible for return.
Another important aspect of H&M’s return policy is that customers can choose to receive a refund or exchange for their returned item.
Refunds will be issued in the original form of payment, while exchanges can be made for a different size or color of the same item or a different item altogether.
Overall, H&M’s return policy is designed to make shopping with them as easy and stress-free as possible.
H & M Return Policy
H&M has a straightforward return policy that allows customers to return any unwanted or defective items within a certain timeframe. Here are the details of the H&M return policy.
Return Timeframe
Customers have 30 days to return any unwanted or defective items from the date of purchase. After 30 days, H&M will not accept any returns.
Return Requirements
To be eligible for a return, the item must be in its original condition with all tags attached. Additionally, H&M will not accept returns for the following items:
- Swimwear and underwear that have been removed from their original packaging
- Items that have been damaged or altered by the customer
- Gift cards
Return Process
To initiate a return, customers can follow these steps:
- Fill out the return form that came with the original shipment.
- Package the item and return form in the original packaging or any other sturdy packaging.
- Affix the provided return label to the outside of the package.
- Drop off the package at any UPS location or schedule a pickup.
Once H&M receives the returned item, it will be inspected to ensure that it meets the return requirements. If the item is eligible for a return, H&M will issue a refund to the original payment method within 5-7 business days.
In summary, H&M’s return policy allows customers to return unwanted or defective items within 30 days of purchase, as long as they are in their original condition with all tags attached.
Customers can initiate a return by filling out the return form and shipping the item back to H&M using the provided return label.
Exceptions To The H&M Return Policy
H&M has a generous return policy that allows customers to return most items within 30 days of purchase.
However, there are some exceptions to this policy that customers should be aware of before making a purchase.
Final Sale Items
Final sale items are items that are marked down significantly and are not eligible for returns or exchanges.
These items are typically clearance items or items that are being discontinued.
Customers should be aware of this policy before purchasing final sale items and should carefully inspect the item before purchasing to ensure it is in good condition.
Gift Cards
H&M gift cards are non-refundable and cannot be exchanged for cash. If a customer wishes to return an item purchased with a gift card, they will receive store credit on a new gift card.
If the customer paid with a combination of a gift card and another form of payment, the refund will be applied to the original form of payment first, and any remaining balance will be refunded on a new gift card.
Damaged Items
If a customer receives a damaged item, they should contact H&M customer service within 14 days of receiving the item to report the damage.
H&M will provide a return label and will either replace the item or issue a refund, depending on the customer’s preference.
In summary, while H&M has a generous return policy, there are some exceptions to the policy that customers should be aware of before making a purchase.
Final sale items cannot be returned or exchanged, gift cards are non-refundable, and damaged items must be reported within 14 days of receiving the item.
Tips for a Hassle-Free Return
Returning items to H&M can be a simple and stress-free process if you follow a few guidelines. Here are some tips to ensure a hassle-free return.
Keep Your Receipt
Always keep your receipt when you purchase items from H&M. This will make it easier to return items if needed.
If you lose your receipt, H&M may still be able to process the return, but it may take longer and could result in a store credit instead of a refund.
Don’t Remove Tags Or Labels
Do not remove any tags or labels from the item you wish to return. H&M requires all items to be returned in their original condition, which includes all tags and labels. If you remove them, it may be more difficult to process the return.
Return Items In Original Packaging
When returning items to H&M, it is important to return them in their original packaging. This includes any bags, boxes, or wrapping that came with the item.
If you no longer have the original packaging, use a suitable alternative to protect the item during transit.
By following these simple tips, you can ensure a smooth and hassle-free return process with H&M.
