Online shopping has become increasingly popular over the years, and with it, the need for an efficient return policy.
SHEIN, a popular online clothing store, has a return policy that allows customers to return items within 35 days of purchase.
However, there are certain guidelines that customers must follow to ensure a successful return.
To begin the return process, customers must sign into their SHEIN user account and go to “My Orders.”
From there, they can find the order that contains the item they wish to return and click “Order Details.”
Customers can then click the “Quick Return” button, select the item they want to return, indicate the reason, and click “Next Step.”
It’s important to note that items must be returned unworn, unwashed, undamaged, and with all original tags attached.
Certain items, such as bodysuits, lingerie, jewelry, and beauty products, cannot be returned or exchanged.
SHEIN return policy is designed to make the process as smooth as possible for customers.
However, it’s important to read and understand the guidelines before initiating a return.
By following the steps outlined in the policy, customers can ensure a successful return and receive a refund or exchange for their purchase.
Overview
Shein is committed to providing customers with a hassle-free shopping experience.
If you are not completely satisfied with your purchase, you can return it within 35 days of the purchase date.
The company has a user-friendly return policy that makes it easy for customers to initiate returns, exchanges, and refunds.
How To Initiate a Return
To initiate a return, you need to sign in to your Shein user account and go to “My Orders.”
Find the order that contains the item(s) you want to return and click “Order Details.”
Then, click the “Quick Return” button, select the item(s) you want to return, indicate the reason, and click “Next Step.”
You will receive a return label that you need to print and attach to the package.
Eligibility For Returns
To be eligible for a return, the item(s) must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact.
The company does not accept returns for items that are on final sale, swimwear, lingerie, bodysuits, jewelry, and accessories.
Refund And Exchange Policy
Shein processes returns within seven days of receiving the package.
However, due to COVID-19 circumstances, refunds may take approximately 10-12 days to process.
The company offers refunds in the form of Shein wallet credit or original payment method.
Shein accepts exchanges but only under specific conditions. If you receive a damaged or defective item, you can initiate an exchange.
The company does not offer exchanges for a different size, color, or item.
In summary, Shein has a customer-friendly return policy that makes it easy for customers to initiate returns, exchanges, and refunds.
The company’s policy is straightforward, and customers have 35 days to return eligible items.
Initiating A Return
If you need to return an item you purchased from SHEIN, you can easily do so by following a few simple steps.
Returning Items By Mail
To return an item by mail, first, sign in to your SHEIN account and go to “My Orders.”
Find the order that contains the item you want to return and click on “Order Details.”
Then, click on the “Quick Return” button, select the item(s) you want to return, indicate the reason for the return, and click on “Next Step.”
Finally, select the “Refund Method” and submit your request.
Once you have initiated the return request, SHEIN will provide you with a free shipping label to print out and attach to your package.
You can then drop off the package at a post office or shipping center.
It is important to note that you have 35 days from the date of purchase to initiate a return.
Additionally, the item must be in its original condition with all tags and labels intact.
Returning Items In Person
If you prefer to return an item in person, you can visit a SHEIN store near you.
To find a store location, visit the SHEIN website and click on “Store Locator” at the bottom of the page.
When returning an item in person, be sure to bring the item along with the original invoice and the payment method used for the purchase.
A SHEIN representative will process the return and issue a refund to the original payment method.
Overall, initiating a return with SHEIN is a straightforward process whether you choose to return the item by mail or in person.
Just be sure to follow the guidelines and requirements outlined by SHEIN to ensure a smooth and hassle-free return experience.
Eligibility For Return
If you have made a purchase on SHEIN and you are not satisfied with it, you may want to return it.
However, not all items are eligible for return. Here is what you need to know about the eligibility for return on SHEIN:
Eligible Items For Return
Most items bought on SHEIN are eligible for return, provided they meet the following criteria:
- The item must be unworn, unwashed, and undamaged.
- The item must have all original tags attached.
- The item must be returned within 35 days of the purchase date.
Ineligible Items For Return
Some items are not eligible for return on SHEIN. These items include:
- Bodysuits
- Lingerie
- Jewelry
- Beauty underwear
- Event & Party Supplies
- DIY Supplies
- Pet Supplies and accessories (except scarves, bags, and mermaid blankets)
If you receive any of the above-mentioned items and they are defective, damaged, or incorrect, you may contact SHEIN customer service for assistance.
Return Shipping
SHEIN offers free returns for the first item(s) returned from an order.
However, if you want to return additional items, you will have to pay $7.99. You can also use your own shipping method at your own cost if you prefer.
Refund Process
Once your return is received and inspected, SHEIN will send you an email notification.
If your return is approved, your refund will be processed within 7-10 business days. The refund will be credited to your original payment method.
In summary, most items purchased on SHEIN are eligible for return, provided they meet the eligibility criteria.
Some items, such as bodysuits, lingerie, and jewelry, are not eligible for return.
SHEIN offers free returns for the first item(s) returned from an order. If you want to return additional items, you will have to pay $7.99.
Return Window
Shein offers a 35-day return window for all items purchased on their website.
Unlike most companies that start the return window from the day the package is received, Shein’s return window starts from the day the order is placed.
This means that if your item arrives ten days after making an order, you still have 25 days to return it.
It is important to note that the 35-day return window is only applicable for items that are unused, unwashed, and with the original tags intact.
Shein does not accept returns for items that have been worn or damaged by the customer.
To initiate a return, customers must sign into their Shein account, go to “My Orders,” find the order that contains the item(s) they would like to return, and click “Order Details.”
Then, click the “Quick Return” button, select the item(s) to be returned, indicate the reason, and click “Next Step.”
Customers can select their preferred refund method, which can either be refunded to their Shein wallet or their original payment account.
It is important to note that refunds to the original payment account may take longer to process and may be subject to additional processing fees.
In summary, Shein’s 35-day return window is a generous policy that gives customers ample time to decide if they are satisfied with their purchase.
Customers should ensure that the items they wish to return meet the criteria for return and follow the proper steps to initiate a return for a smooth and hassle-free process.
Refunds And Exchanges
If you’re not satisfied with your SHEIN purchase, you can return it within 45 days of the delivery date.
The items must be in new, unworn, and unwashed condition with all original tags attached. SHEIN offers refunds and exchanges for eligible items.
Refunds
If you’re eligible for a refund, it will be processed within seven days after SHEIN receives your return package.
The refund will be issued to the original payment method or your SHEIN Wallet, as per your request, for SHEIN products, and to the original payment method for third-party sellers’ products.
If you choose to receive your refund in your SHEIN Wallet, you’ll receive it within 24 hours.
If you choose to receive your refund to your original payment method, it may take 1-5 business days for PayPal and up to 10 business days for credit card refunds to appear in your account.
Exchanges
SHEIN also offers exchanges for eligible items. If you want to exchange an item for a different size or color, you need to return the original item and place a new order. The new order will be shipped to you as soon as it’s processed.
Please note that SHEIN doesn’t offer direct exchanges. If you want to exchange an item for a different size or color, you’ll need to return the original item and place a new order.
SHEIN Wallet
SHEIN Wallet is a virtual wallet that allows you to store your refunds, bonuses, and other credits.
If you choose to receive your refund in your SHEIN Wallet, you’ll receive it within 24 hours.
You can use your SHEIN Wallet to pay for your next purchase or withdraw the funds to your original payment method.
To access your SHEIN Wallet, log in to your SHEIN account and click on “My Wallet” in the drop-down menu.
You can view your balance, transactions, and other details in your wallet.
In conclusion, SHEIN offers refunds and exchanges for eligible items.
If you’re not satisfied with your purchase, you can return it within 45 days of the delivery date.
If you choose to receive your refund in your SHEIN Wallet, you’ll receive it within 24 hours.
If you want to exchange an item for a different size or color, you’ll need to return the original item and place a new order.
Exceptions To The Shein Return Policy
While Shein’s return policy is quite straightforward, there are a few exceptions that customers should be aware of. These exceptions are listed below:
Final Sale Items
Items that are marked as “final sale” cannot be returned or exchanged.
This includes items that are on clearance or marked down for a special promotion.
Be sure to carefully review the product description before purchasing to ensure that it is not marked as final sale.
Intimate Apparel
Shein does not accept returns or exchanges on intimate apparel, including lingerie, bodysuits, and beauty underwear.
This policy is in place for hygiene reasons and to protect the health and safety of our customers.
Event And Party Supplies, DIY Supplies, and Pet Supplies
Items in these categories cannot be returned or exchanged. This includes items such as event decorations, party favors, DIY crafting supplies, and pet accessories (with the exception of scarves, bags, and mermaid blankets).
Damaged or Defective Items
If you receive an item that is damaged or defective, Shein will gladly accept a return or exchange.
Be sure to contact customer service within 7 days of receiving the item to initiate the return process.
Shein may request photos of the damaged or defective item to better assist with the return or exchange.
Refunds
Refunds are processed within 10-15 days of Shein receiving the returned item.
The refund will be issued to the original payment method or to the customer’s Shein wallet, depending on the customer’s preference.
Overall, it is important to carefully review the product description and Shein’s return policy before making a purchase.
If you have any questions or concerns about the return policy, be sure to contact customer service for assistance.
Conclusion
In conclusion, SHEIN’s return policy is straightforward and fair. Customers have up to 45 days from the purchase date to return items for a refund or exchange.
However, there are some restrictions on certain items such as lingerie and jewelry.
Customers must ensure that the item is in its original condition with all tags and packaging intact.
Customers can choose to receive a refund to their original payment method or to their SHEIN wallet.
It is important to note that customers are responsible for the shipping costs of returning items.
However, SHEIN does offer a pre-paid shipping label for a fee, which can be convenient for those who do not want to go through the hassle of finding their own shipping provider.
Overall, SHEIN’s return policy is customer-friendly and provides ample time for customers to decide whether they want to keep their purchase or not.
With a clear understanding of the policy, customers can shop with confidence knowing that they have the option to return or exchange items if needed.
